Mobile / Slots
These terms set out the rules that apply when you use your ws jili account — what we ask of you, what you can expect from us, and the routes available when something needs to be reviewed or corrected. Access to this platform depends on local law and is available only where eligible under your region's regulations.
By opening and using a ws jili account, you confirm that you have read and understood these terms and that you meet the eligibility conditions applicable in your region. These terms form the agreement between you and ws jili for all activity conducted through your account — from placing wagers and managing your wallet balance to raising a query with our support team. We may update these terms when required; the version active at the time of any transaction is the one that applies to that transaction. We will notify you of material changes through your registered account contact. You are responsible for reviewing the current terms before each session. If you access your account through Maya or Bank Transfer, the transaction policies described here apply in addition to the terms set by your payment provider. Where any conflict exists between these terms and a payment provider's own terms, the payment provider's terms apply to the payment transaction itself. All account activity, including wallet deposits and session history, is recorded and accessible through your account dashboard after login.
Maya deposit and withdrawal activity is logged against your account and visible in your transaction history. These terms apply to the account-side record; Maya's own terms apply to the payment transaction.
Bank Transfer records appear in your account wallet once a transaction is confirmed. The timing of confirmation depends on your bank; the account-side record is held on our end once the transfer clears.
GCash transactions are subject to both your GCash wallet terms and these platform terms. The account-side record of any GCash deposit or withdrawal is available in your account dashboard.
These terms apply to all areas of your ws jili account — but their reach is not identical across every surface. Understanding where the policy applies directly, where it applies alongside a third party's own terms, and where it does not apply at all helps you know where to direct a question or correction request.
These terms govern how your account is opened, maintained, suspended or closed. Login credentials, verification steps, and session behaviour shown in your account settings all fall within this policy's scope.
Wallet activity — deposits via Maya, Bank Transfer or GCash, and any withdrawal requests — is covered by these terms on the account side. The payment provider's own terms also apply to the payment leg of each transaction.
Game titles available in the lobby, odds displayed on the sportsbook, and any promotional content shown in your account are governed by these terms. Content may change without prior notice; the current state is shown in your account dashboard after login.
External services — including payment providers, game studios, and any linked platform — operate under their own terms. ws jili is not responsible for the terms, data practices or service availability of any third-party provider connected to your account.
These terms are not one-directional. You hold specific rights under this policy, and we have built account routes so you can act on them without needing to contact support first. Your transaction history — covering every Maya deposit, Bank Transfer movement, and GCash wallet interaction — is accessible from your account dashboard at any time. If you spot a record that does not match your recollection, you can raise a correction request directly through the support channel. Personal details held on your account, such as your registered email and contact number, can be reviewed in account settings; changes that require identity verification follow the steps shown there. If you want to understand how a specific session was recorded or why a transaction appears as it does, the support team can pull the account-side record and walk you through it. These rights sit alongside, not instead of, any rights you may hold under applicable local law.
Your full transaction history — deposits, withdrawals, session activity — is in your account dashboard. No request needed; log in and check the record directly.
Name, contact number and registered email can be reviewed in account settings. Changes that require verification follow the instructions shown on that screen.
If a term is unclear or a transaction record does not match what you expect, contact support with your account reference. We will pull the relevant record and respond in writing.
For account suspension, closure or data queries, reach support through the contact routes listed on this page. State your account reference and the specific term or record in question.
If a section of these terms raises a question, or if an account record needs review, these are the routes to reach us. Have your account reference ready — it speeds up every query and lets us pull the right transaction record without back-and-forth.
Start a chat from your account dashboard. Use this for session record questions, transaction disputes, or any term you want clarified in real time. Fastest route for account-specific queries.
For written policy questions or correction requests that need a documented response, email support with your account reference and the specific term or record in question. Replies are sent to your registered address.
Policy articles and step-by-step account guides are available in the Help Centre without logging in. For questions that are specific to your account record, move to live chat or email after checking the relevant article.
These terms are backed by account-level practices you can verify. Your session data, transaction records, and personal details are held on secured systems. Cookies used on the platform are described in the cookie notice accessible from the account footer. We do not share your account data with third parties except where required to process a transaction — for example, passing payment details to Maya or your bank for a Bank Transfer. Account security settings, including password management, are in your account settings page. If you believe your account has been accessed without your authorisation, contact support immediately using the live chat route — the team can flag the account and initiate a review. Retention of transaction records follows the period required under applicable regulations; the current retention practice is described in the privacy notice linked from your account footer.
Every deposit and withdrawal — whether through Maya, GCash, or Bank Transfer — is logged against your account. The record is available in your dashboard and is the reference point for any dispute or correction request.
The platform uses cookies to maintain session state and measure site performance. The full cookie notice is in your account footer. You can review and adjust cookie preferences from the settings shown there.
Password management and login history are accessible from account settings. If you notice an unrecognised session in your login history, use the live chat route to flag it immediately so we can initiate a review.
When these terms are updated, the revised version is published here with the effective date noted at the top. We notify you of material changes through your registered contact. The version in effect at the time of each transaction is the binding one.
These answers cover the questions we hear most often about how these terms work in practice — account access, transaction records, data handling, and what to do when something needs to be reviewed or corrected.
Yes. These terms apply to all access routes — mobile browser, desktop, or any other method you use to reach your ws jili account. The session controls and policy routes described here are the same regardless of the device you use.
The current version is always published on this page. The effective date appears at the top of the document. If you want to confirm which version applied to a specific past transaction, contact support with your account reference and the transaction date.
Log in and check your transaction history in the account dashboard first. If the record still does not match what you expect, raise it with support via live chat or email, with your account reference and the transaction details. We will pull the account-side record and respond in writing.
Yes. Send a written request through the email support route with your account reference. We will confirm the data held and the format we can provide it in, following the retention practice described in the privacy notice linked from your account footer.
Contact support immediately using the live chat route. State your account reference and the date or time you noticed the issue. The team can flag the account and start a review of recent session and transaction records without delay.
The platform-side terms are the same regardless of which payment method you use. GCash and Bank Transfer transactions are both logged against your account under the same policy. The payment provider's own terms apply to the payment leg of each transaction separately.