Mobile / Slots
This policy explains exactly what account and transaction data ws jili holds about you, how it is used, and the steps you can take to review or correct it. Access to our platform depends on local law and is available only where eligible in your region.
When you create an account with us, we collect the details you submit during registration — name, contact information, and the payment methods you link, such as Maya or Bank Transfer. We also log session activity tied to your account: login timestamps, device type and the actions you take inside your wallet. This data serves two purposes. First, it lets us verify your identity and process transactions accurately. Second, it helps us maintain a record of your account history so that when you raise a support question, our team can trace the specific session or payment you are asking about. We do not sell your personal data to third parties. Where we share data with a service provider — for example, a payment processor handling your Maya transfer or a Bank Transfer gateway — that provider operates under a data-processing agreement that limits their use of your information strictly to fulfilling your transaction. Cookies and similar tracking tools are used on the site to keep your session active and to remember your language and account preferences across visits. You can manage cookie settings through your browser at any time. Retention periods follow applicable law and are reviewed periodically; when an account is closed, data is held only for as long as legally required, then deleted.
Transaction records from Maya deposits and withdrawals are stored against your account ID and are visible in your account transaction history after login.
Bank Transfer records, including reference numbers and amounts, are logged on our side and can be checked through your account wallet history.
Where GCash is used as a payment route, the transaction reference is stored in your wallet log and can be cited when raising a payment question with support.
InstaPay transfers that clear to your account are recorded with a timestamp and reference code, accessible from your account dashboard after login.
This policy covers data processed directly by ws jili. It does not extend to third-party sites you reach through links on our pages, nor to payment processors beyond the scope of their data-processing agreements with us. Understanding the boundary helps you know which party to contact when a data question arises.
Login credentials, session logs and account preferences are covered in full. We hold these records and you can request a copy or correction through the support routes listed on this page.
Payment records — including Maya deposits, Bank Transfer references and GCash logs — fall within this policy while they are processed by or stored on our platform.
Interaction data linked to your account, such as which sections you visit or how often you open the wallet page, is collected under this policy and used only for account management.
External payment gateways, game content providers and analytics tools operate under their own policies once data leaves our platform. We name any such third parties in the relevant data-processing disclosures.
You have clear, actionable options under this policy. To review the personal details we hold, log in and open your account profile — your registered contact information and linked payment methods are visible there. If any detail is incorrect, you can update it directly in the profile fields or raise a correction request through our support channel. Transaction records, including Maya and Bank Transfer history, appear in the wallet section of your account and can be downloaded for your own records. If you want to ask what data we hold beyond what is visible in your account, or if you want to request deletion of data we are no longer required to retain, send the request through the support form or the contact address listed in the support section below. We aim to respond to data queries within a reasonable period and will confirm receipt of your request. No fee applies to standard data queries.
Open your account dashboard after login to see your profile details, linked payment methods and full transaction history.
Edit your contact information directly in account settings, or raise a correction request with our support team if the field is locked.
Submit a data query through the support form. We will confirm receipt and respond with a summary of the data tied to your account ID.
Where we are not legally required to retain your data, you can request deletion. Contact support with your account reference to start the process.
For any question about this policy — whether it is a data query, a correction request or a concern about how your information is handled — use one of the contact routes below. Have your account reference ready so we can locate your records without delay.
Submit a privacy or data query through the support form in your account. Include your account reference and a brief description of the question.
Open the live chat from the help section inside your account for real-time assistance with policy questions or urgent data concerns.
Send detailed data queries or formal requests to our support email address, listed in the contact section of your account settings page.
Account security and data integrity are handled through a combination of technical controls and defined internal procedures. Your session data is protected while in transit, and access to stored account records is limited to team members who need it to resolve your support queries or process your transactions. Cookie settings, data retention periods and third-party processor agreements are reviewed on a regular schedule to remain aligned with applicable requirements.
We use cookies to keep your account session active and to remember your preferences. You can adjust or clear cookie permissions through your browser settings at any time without losing your account.
Access to your stored personal data is restricted by role-based controls. Only team members handling your active query or transaction can view your account records.
Data is kept for as long as required under applicable law or as needed to resolve open queries. Once a retention period ends and no legal hold applies, the data is deleted from our records.
When this policy is updated, the revised version is posted on this page with the effective date noted at the top. Continuing to use your account after a policy update means you have reviewed the change.
These questions cover the data and account topics we hear most often. If your question is not answered here, use the support form or live chat to reach us directly.
We collect the details you provide during registration — name, contact information and payment method details. We also log session activity, device type and transaction records linked to your account ID, including Maya and Bank Transfer references visible in your wallet history.
Yes. Log in and open your account profile to view registered details and linked payment methods. Your full transaction history, including Maya and Bank Transfer records, is in the wallet section. For data held beyond what is shown there, submit a query through the support form.
We share data only with service providers directly involved in processing your account — such as payment gateways handling your Maya transfer or Bank Transfer. Each provider operates under a data-processing agreement that restricts their use of your information to completing your transaction.
Open account settings after login to edit your contact details directly. If a field is locked, raise a correction request with our support team through the support form or live chat. Include your account reference so we can locate your record promptly.
Retention periods follow applicable law. After your account is closed, we keep data only for as long as legally required — typically to meet transaction record obligations. Once that period ends and no legal hold applies, your data is deleted from our systems.
Send a deletion request through the support form or via the contact email listed in your account settings. Include your account reference. We will confirm receipt, check what retention obligations apply, and delete the data that we are no longer required to hold.